Blue Cross and Blue Shield of Illinois, Montana, N Business Process Manager in Downers Grove, Illinois


The Business Process Manager will lead process team in improvement projects through definition, measurement, analysis, improvement and control phases, interacting with leaders, managers and staff to achieve processes improvements.. These plans and actions are to be supported by detailed analysis and background data including feedback from key stakeholders and leadership. This position has to engage and work closely with multiple business areas and provide support in a collaborative manner whereas all parties understand and endorse the initiatives and the expected results.


  • Bachelors degree OR 8 years’ experience implementing process improvement and actively lead policy and procedure team in key projects identified.

  • Health insurance industry experience and/or consulting experience5 -7 years’ experience leading/managing teams

  • Ability to navigate large organization and build relationships to identify and develop key policy impacting the business areas

  • Teamwork and interpersonal skills, including ability to effectively communicate verbally and in writing with staff, peers, and management

  • Team leader who can energize multi-discipline work teams to learn and apply new skills/techniques to respond to business needs.

  • Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time; resulting in significant business improvement and customer satisfaction while achieving a cost reduction

  • Develop and coordinate the performance excellence / performance improvement vision and deployment planning as defined by the executive leadership.

  • Liaison with legal division and other business areas of the organization in assessing, tracking and reporting the benefits of a performance excellence.


  • Technical knowledge and ability to express complex concepts in terms that is understandable to the business.

  • Analytical and conceptual skills

  • Understanding of technology solutions and the ability to understand how they can impact organizational change.

  • Team player, friendly, congenial, and enthusiastic.

  • Ability to be comfortable in a non-hierarchical organization; ability to thrive in an unstructured hands-on environment that demands a consultative approach and solutions that span multiple teams.

  • Assembling, interpreting and analyzing information

  • Briefing business area partners and other external organizations

  • Provide management with status updates, feedback, and appropriate reporting on key responsibilities and objectives.

  • Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results.

  • Other duties as directed.



Location: IL - Downers Grove

Activation Date: Tuesday, March 13, 2018

Expiration Date: Saturday, March 31, 2018

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